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Hitchin, SG5 1DN

INFORMATION ABOUT US

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COMMON QUESTIONS

FREQUENTLY ASKED QUESTIONS

We have attempted to answer any questions you may have, but please feel free to contact us if there is anything else you would like to know using the contact form on this page.

As all of our products are all handmade your order can take up to 7 to 10 days to arrive. We can post to any UK mainland address. For international delivery please contact us at info@candl-ibrium.com or use the contact form on this page.

All items are nonreturnable however if your product does not reach you in perfect condition we will refund (minus any delivery costs) on receipt of photos to support your refund request.

All items are handcrafted so items will be back in stock within 7-10 days.

The first time you burn your candle, its really important to keep it lit, until the entire surface is liquid. This will help the candle burn down smoothly without residual wax sticking to the inside of the container (tunnelling). Each time thereafter, do the same, keep it lit until the whole surface is liquid. If your burn your candle for approx 2-3 hours at the time and trim your wick to 5mm (when the wax has set) that will keep you right.

We would recommend using a snuffer to extinguish your candle, by starving the flame of oxygen the flame with go out. This helps to keep the wick intact and won’t damage it. If you don’t have one, blow it out very gently and put the lid on to contain the smoke. Once cooled if some fragements of the wick are on the candle’s surface, remove these.